BPO Solutions

In this day and age, you need a competitive edge, and sending potential new customers to voicemail was never sufficient and never will be. Human intelligence will surpass any and all artificial interaction. Our intelligent, compassionate, career minded, highly trained professionals answer your calls on weekends, nights, and holidays. You can forward your calls 24 hours a day all year round. We also cater after hours or overflow call needs. You will have remote access to agent performance reports and dashboards. You will always enjoy visibility and simple pricing with no complex contracts.

Being an industry leading sales call center, we at Webzards Solutions provide specialized outbound programs that focus on everything from sales, sales qualification and lead warm up, to surveys, retention programs, customer care outreach, and product promotion. We take pride in our personalized approach and high performance levels. Our sales driven specialists are experienced in initiating outbound campaigns that exceed project objectives and generate desired results.

More and more successful and highly regarded customer service organizations are adding e-mail as a highly proficient and cost effective method of communication to the channels for customer contact. Our multi-channel solution offers a highly trained e-mail management team. Our system removes spam and intelligently routes emails to the most skilled agents, helping you dramatically improve email response rates and overall customer satisfaction. A dedicated team of e-mail customer service representative to your e-mail campaign means they only handle e-mails and as a result they are experts at ensuring they deliver the best results each time. Our analytics team will provide full visibility of your e-mail campaign with stats on your personalized dashboard. 24/7 – Multilingual e-mail support will give your business an edge with lower operating costs and high level of customer satisfaction.

In today’s economic climate, it has become even more important for businesses to find solutions that decrease costs and increase revenue while simultaneously providing increasingly higher levels of customer support. Webzards SMS services can enhance customer self-service offering and add to your multi-channel reach to your customer and vice versa. As mobile devices become an increasingly indispensable tool of the 21st century, they offer a more expedient and direct communication method and Webzards can manage that for you. Outcome-based messaging, Efficient mass messaging, Two-way messaging and recipients can respond immediately by hitting reply buttons making it an excellent tool for customer service, sales, order placements, news alerts, marketing campaigns, brand promotions and account activity updates.

While nothing beats the personalization offered by human interaction, we at Webzards understand the need for an automated response system for a smoother and more organized call flow. Many IVR systems, however, can discourage potential buyers with an impersonal and hard-to-use interface, resulting in dropped calls, lost revenue, and additional complaints. Building upon our years of expertise in customer service, we at Webzards Solutions have developed a more streamlined customer service automation experience that can be fully customized to meet your specific business needs. Our competitive cutting edge solutions help lower your inquiry and customer acquisition costs, while our specialized experts create an optimal, end-to-end customer experience that engages your callers and improves conversion rates.

In today’s world, delivering a seamless and consistent customer experience across all channels is an essential element for success. Due to the recent explosion of digital and social media, customers expect to be able to reach companies at any time and from anywhere; their voices and concerns have an instantaneous impact on your brand. Hence, providing timely multi-channel customer support is imperative in today’s customer-centric marketing landscape.